Contact & Support

Peace of Mind for Your Home Technology

  • System Reliability
  • 24/7 Support Coverage
  • Knowledgeable Technicians
Support & Maintenance

Enjoy Your System, We’ll Handle the Rest

Technology should make life easier — not more complicated. But sometimes, even the best systems need attention. At Phantom, we keep support simple and personal, so disruptions never disrupt your lifestyle for long.
Warranty & Service Commitment

Warranty & Service Commitment

Every system we install is backed by our commitment to quality. If your technology experiences disruptions, we’re here to resolve them quickly — whether through remote monitoring, proactive fixes, or on-site service.

Service Calls

Not everything can be solved remotely. When a service call is necessary, we’ll send a technician to your home or business promptly. With support plans, you’ll even enjoy discounted rates and priority scheduling.

System Updates

Technology evolves — and your system should too. Our team provides annual tune-ups, firmware updates, and programming adjustments to keep everything working smoothly and securely.

Technical Support

Flexible Plans for Every Need

We offer three levels of support, from pay-as-you-go to proactive monitoring, so you can choose the coverage that fits your lifestyle.

No Cost

Best for those who only need support occasionally and prefer a pay-as-you-go approach.

$0 /month

Started for Free

Essential

Ideal for homeowners who want peace of mind with proactive monitoring and reliable support.

$29.00 /month

Get Started

Enhanced

Popular

Perfect for families or professionals who rely on their systems daily and want full coverage with priority service.

$54.99 /month

Get Started

Elite

Tailored for high-end homes and complex installations where only the fastest response and white-glove support will do.

$129.99 /month

Get Started

Features

No Cost

Essential

Enhanced

Elite

Reactive Monitoring & Remote Repair

Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

24/7 Email, Text, and Chat Support

We’re available to communicate with you in whichever manner best fits your lifestyle.

App Control

You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

Proactive Monitoring

We’ll proactively monitor your technology system and troubleshoot potential issues before they arise.

24/7 Phone Support

Experience the convenience of a live answer by one of our knowledgeable technicians.

Discounted Service Call Rates

If we can’t solve your issue remotely, you’ll receive a preferred rate.

Annual Tuneup

You’ll get one ino charge service call annually to update firmware, check connections, make programming changes and address any other maintenance issues you’ve noticed.

Service Level

If we have to send a technician out to resolve an issue, in addition to the preferred rate of $99/hr, you will be scheduled within 48 hrs.

Pay As You Go

Our No Cost plan is a pay as you go program that doesn’t include after-hours support. Remote services are billed at $145/hour, on-site service is $145 for the first hour and $145 for every hour thereafter.

No Cost

Started for Free

Essential

Started for Free

Enhanced

Popular
Started for Free

Elite

Started for Free
FAQ

Let Us Answer Your Questions

We serve a wide range of areas. Please contact us directly to confirm service availability in your specific location.

Yes. We’ll discuss your needs, walk you through options, and provide a no-obligation proposal.

No, all projects are managed and executed by our in-house team to ensure consistent quality and a seamless experience.

Yes, we specialize in designing and installing systems for both new construction projects and existing properties requiring upgrades or renovations.

Absolutely. We offer various service packages, including priority support, scheduled maintenance, and remote troubleshooting, to keep your system performing optimally.

We work with both. Whether you need to integrate new components into an existing setup or require a complete new system installation, we can assist you.

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Contact Phantom today for a consultation and discover how our audio and visual solutions can elevate your business.

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